Administrative procedures and documents (estoppel certificates, other certificates): These are handled through the HOA’s “Administración” (Administrative Services Portal).

Role: Resident / General.

The Munily support channel is intended exclusively to address requests related to the platform’s operation and to provide technical assistance.

If your request concerns an administrative matter related to your homeowners association (HOA) (for example, estoppel certificates, certificates, letters, or administrative documents), you must contact your HOA’s Administración (Administration) directly, as they are responsible for handling such requests. Munily support does not issue or process these types of documents.