Panic button activated by mistake: the user cannot deactivate it

If an emergency alert was received even though there was no actual emergency, it is most likely that the "Botón de Pánico (Panic Button)" button was accidentally pressed within the app.

Key points:

• The “Botón de Pánico” is designed solely for emergency situations and should be used only when truly necessary.
• Once sent, the alert cannot be canceled by the user through the app.
• The property management of this feature is the sole responsibility of the homeowners association (HOA).

Note: When the button is pressed, a confirmation screen appears with a timer and a “Cancel” option. If the button was pressed by mistake, it can be canceled while the timer is running; once the emergency has been reported, it is no longer possible to deactivate it from the app.