The icon for calling the security guard (virtual intercom) isn't showing up

If the resident does not see the icon to call the security guard/front desk (virtual intercom), the most common reason is that the homeowners association (Administración (Administration)) has not enabled the virtual intercom service. We recommend contacting the Horizontal HOA (Administración) directly to confirm whether the service will be enabled or if the HOA has decided not to use this feature. As an additional step, the resident can completely close the “Munily” app and reopen it; if the service is enabled, the icon should appear after restarting the app. If the issue persists, please contact support.