App for security guards: Use Munily Operativo (not the residents' app)

Common Issues (Security Guards/Security): "I'm a security guard and I can't log in," "I work in security and it won't let me in," "The gatehouse app won't open / won't let me log in," "The security guard can't log in," "The security guard can't log in," "The security guard app isn't working."

Most common cause: The security guard is using the wrong app. Security guards DO NOT use the residents’ app: they use a DIFFERENT app called Munily Operativo (the app for security guards / security / gatehouses).

What to do:

1. Uninstall the residents’ app if you installed it by mistake.
2. Download the app Munily Operativo based on your device:
   • iPhone (App Store): https://apps.apple.com/co/app/munily-operativo/id6761720824
   • Android (Play Store): https://play.google.com/store/apps/details?id=com.munily.mobile.guard
     (Search for “Munily Operativo” in the store.)
3. How to recognize it: Its icon is a blue SHIELD with a person-like figure (“i”) and a yellow building. It’s called “Munily Operativo.”
4. Go to Munily Operativo and log in with the email address and password for the post/gatehouse.
5. If you don’t have or can’t remember the security guard’s password: the ADMINISTRATION at PH (HOA) manages and resets it. Ask the administration to request a password reset for the security guard.

Important: The residents’ app and the Munily Operativo app are different. A security guard must ALWAYS use Munily Operativo; if they try to log in through the residents’ app, they will not be able to access the system even if their email and password are correct.