How do I record visitor information? 📱

Security guard, ask the visitor for permission to record their personal information!

Follow these steps to properly register your visitors:

1. Go to the 'Visitas (Visits)' banner

• Click the '+' icon and then select the "Visitor" option.

  • On the app’s main screen, you’ll see a banner with the option “Visitas.” Tap it.
  • Once inside the “Visitas” section, look for the button with the plus sign (+) and tap it.
  • A menu will appear; select the "Visitor" option.

2. If the visitor authorizes you to take a photo of their ID

• Here, the visitor must provide their signature so you can take a photo of their ID.

  • You’ll see a screen titled “Remember!” with the prompt: “Request the visitor’s authorization to record their personal information.”

  • Ask the visitor: “Do you agree to have your ID photographed?”

  • If the visitor agrees, press the "Approved" button.

  • If the visitor does not agree, press the "Denied" button.

  • If the visitor approved:

    • The "Consent" screen will appear with the title "Processing of the Visitor’s Personal Data."
    • Ask the visitor to "Sign here" in the designated space.
    • Once the visitor has signed, they must read the text: "By signing, you are accepting our privacy policy and personal data processing policy."
    • Finally, the visitor must click the "Yes, I accept" button.
    • Next, an image of the visitor’s ID will be displayed.
    • On the “Visitas” screen, you’ll see the registered visitor’s information, along with a message saying “Registration successful!”. Click “Understood”.

3. If the visitor refused to have their ID photographed

• In this case, you’ll need to enter the user’s information manually—and that’s it!

  • If the visitor did not authorize a photo of their ID, click the "Declined" button in the previous step.
  • The "Visitor Registration" screen will open.
  • You’ll need to fill out the following fields:
    • Full Name: Enter the visitor’s full name.
    • ID Number: Enter the visitor’s ID number.
    • Security guard’s comment (optional): You can add a comment if you deem it necessary.
  • Once you’ve filled in the information, click the "Create Visit" button.
  • On the "Visitas" screen, you’ll see the registered visitor’s information, along with a message stating "Registration successful!". Click "Understood".

The visitor will now be able to enter your community!