How do I recover my password?

Here’s how to recover your password quickly and securely by following these steps:

Step 1

1. Open the Munily app and enter your email address.
2. Click the "Continue" button.
3. On the next screen, you’ll see your email address and a password field. Below this field, you’ll find the "Forgot your password?" option. Click it.

Step 2

1. You’ll see a message that says: “Oops! Would you like to reset your password?”
2. Make sure the email address shown is correct.
3. Click the "Continue" button.
4. A message will appear saying: "Your wish is our command! The password reset email has been sent. Go check your inbox."
5. Click the "Check Email" button or exit the app and go to your inbox.

Step 3

1. In your inbox, you’ll find a password recovery email.
2. Open it and click the "Change password" link.
3. You’ll be redirected to a page where you can set your new password.

Step 4

1. On the password reset page, you’ll see a message that says “Reset your password, New password.”
2. Enter your new password in the corresponding field.
3. Click the "Save" button.

And that’s it! If you see the message "Password changed, you can now sign in with your new password," it means your password was successfully changed. Yay!

Don’t forget to go back to the Munily app and enter your login information so you can start enjoying your community’s app. Yay!

Alternative method: reset your password via the web link

In addition to the in-app method, you can reset your password directly from this public link without having to open the app:

https://assist.munily.com/public/recover-password

Steps:

1. Open the link in your browser.
2. Follow the on-screen instructions to create a new password.
3. When finished, return to the app at Munily and log in with the same username (registered email) and the new password.
4. Try logging in again to verify that you can now use the app normally.

This method is useful when the user is unable to proceed within the app or prefers to do so from a browser. If you still do not receive the reset email, check your Spam and Promotions folders and confirm that the email address used to request the reset is exactly the one registered with the unit.