How do I report a PQRS? 🔈

At Munily, managing your requests is easy. Here we explain the main features so you can get the most out of the PQRS (Requests & Complaints) system (Requests, Complaints, Claims, and Suggestions):

1. Create PQRS

• You can submit new requests quickly and efficiently.
• The interface will guide you through entering all the necessary information.

2. Receive updates when a PQRS is created

• Stay informed about the status of your requests.
• You’ll receive automatic notifications whenever a new PQRS is generated.

3. Filter by request type or deadline

• Easily organize and locate your PQRS.
• Use the filters to search by request type (Request, Complaint, Claim, Suggestion) or by the date they were created or are due.

4. View a history of resolved PQRS requests

• View all requests that have already been addressed.
• Access a complete record of your resolved PQRS requests for your reference.

Here’s a step-by-step guide to help you check the status of your PQRS requests within the Munily app.

1. Go to the “PQRS” section

• At the top of the screen, you’ll see the heading PQRS.
• If you want to return to the previous screen, you can tap the left-pointing arrow icon (<) located in the upper-left corner.

2. View your PQRS

• On the main PQRS screen, you’ll find a list of your requests.
• Each request is displayed with a title, its status, and a summary. In this example, we see:
  • SUGGESTION - 1
  • Resolved

3. Review the details of a specific PQRS

When you select a PQRS from the list, you’ll see all the detailed information:

• Title: "Elevator in Poor Condition"
• Description: "I am requesting an inspection or maintenance of the elevator in Tower 1, as there are evident technical issues with the electrical system and the operation of the buttons."
• Attachments: You can see the number of attachments uploaded with this request. In this case, 3 attachments were included.
• Request Date: "January 1, 2025 - 10:00 a.m."
• Last updated: "January 1, 2025 - 10:00 a.m."

4. View the response to your PQRS

Below the details of your request, you’ll find the RESPONSE section:

• Message: "We received your request and will schedule the maintenance."
• Attachments to the response: If the property management attached any files as part of the response, you’ll be able to view them here. In this example, 2 attachments were included.

By following these steps, you can stay informed about the status and responses to your PQRS requests within Munily.

Video tutorial: https://www.youtube.com/watch?v=eIdd52L_rg8