How to Correct or Update the Information for a Registered Guest or Recipient

When a guest or recipient is registered with incorrect information, there are two ways to correct it: 1) Request that the record be deleted: The resident submits the recipient’s phone number, and the support team deletes it from the database. 2) Update via FastPass: Ask the guest to update their information directly at FastPass. Once they do so and log back into the Homeowners Association (HOA) Management System, the information will be automatically updated in the system. We recommend confirming with the user which option they prefer so we can provide the appropriate assistance.