How to have multiple properties or units with the same email address

The platform does not allow two registered users with the same email address. This restriction applies to any homeowners association (HOA). Therefore, anyone who owns more than one property cannot add them all on their own using the same email address.

Solution provided by support: Add a plus sign (+) before the @ symbol in the email address to create an alias (for example: name+unit@dominio.com). This allows you to create a second user account without affecting the functionality of your primary email account or your ability to receive messages.

Information the user must provide to manage this:

• Name of each HOA unit (HOA).
• Unit number corresponding to each HOA.
• Your email address.

With this information, support will make the email configuration change and associate the new user with the corresponding unit.

How to view the second property in the app: Once support has made the association, the user must tap the building icon at the top of the app and log in or add the account using the email address (the alias) and the provided password.

Important note for users: You will now have two profiles associated with your account. Notifications and emails will continue to be delivered without issue to your primary email address; the alias simply allows you to have two associated profiles and does not affect the account’s functionality or your ability to receive information.