I Can't Make a Reservation for a Common Area: Basic Steps

Role: Resident.

If you encounter a problem while trying to make a reservation or access a common area, try these steps in order:

1. Make sure the Munily app is updated to the latest version, and try again.
2. Log out of the app and log back in. This refreshes the information and usually resolves the issue.
3. Review the rules set for that common area. In many cases, the platform does not allow a reservation not because of a technical glitch, but because a condition defined by your association’s property management team is not met. The most common conditions are: a limit on the number of reservations per period (for example, a maximum number of reservations per week) and a minimum advance notice period (for example, booking at least one day in advance). These conditions vary by common area and are defined by the property management, so it’s a good idea to check them before booking.
4. Try making a reservation or accessing a different amenity. This helps determine whether the issue affects only a specific amenity or if it’s a general behavior of the platform.

If the issue persists after these steps, the case will be escalated to the appropriate department for a more detailed review, and you’ll be notified once there’s an update.