I can't send announcements, or the platform won't load: Clear the cache and cookies in Chrome

When the web platform does not allow you to send announcements or experiences loading issues, the first step is to check your browser.

1. Check your Internet connection and make sure it is stable.

2. Clear cookies and cache in Google Chrome. This resolves loading issues and frees up space used by the browser.

Steps to clear cookies and cache in Google Chrome:

1. Open Google Chrome.
2. Click the three dots in the upper-right corner.
3. Select Settings.
4. Go to Privacy and security.
5. Click Clear browsing data.
6. Select the time range: All time.
7. Check the boxes for: Cookies and other site data / Cached images and files.
8. Click Clear data.
9. Close the browser completely and reopen it.

3. Log back into the platform and check if the issue has been resolved. If it persists, escalate it to support.