I can't submit a PQR or view conversations: the property management team may have disabled this option

If you are a resident and the app does not allow you to submit a PQR or view conversations, there are two common reasons:

1. The PQR option has been disabled by the property management. At Munily, the homeowners association (HOA) (PH (HOA)) property management can enable or disable the PQR option for residents. If it’s disabled, you won’t be able to create or submit a PQR from the app.

What to do: Contact your community’s property management department (PH) and ask if the PQR option has been disabled for residents. If so, the property management team can verify the settings and enable it. Once it’s enabled, you’ll be able to submit your PQRs as usual.

2. A one-time app glitch. If property management confirms that the feature is enabled and you still cannot submit a PQR or view conversations, uninstall the app Munily and reinstall it from the app store; when reinstalling, grant all the permissions it requests and log in again.

If the issue persists after these checks, escalate it to support so they can review your user account.