Reservations: The duration (time of use) is determined by the area's settings, not by the resident

If a resident makes a reservation for a common area and the space remains occupied for longer than expected—or the next resident cannot make a reservation until several hours later—this is generally NOT a platform failure.

Reason:
Each amenity is configured with a usage time (reservation duration). This setting determines how long each reservation lasts and applies equally to all residents. When making a reservation, the resident only selects the start time; the duration is automatically taken from the amenity’s settings.

Example:
If the area is configured with a usage time of 3 hours and a resident makes a reservation at 3:00 p.m., the amenity remains occupied until 6:00 p.m. The next resident will only be able to make a reservation for that space starting at 6:00 p.m., when the configured time ends.

What to note:

1. This behavior corresponds to the current settings defined for that common area.
2. If you want reservations to last longer or shorter, the association property management can adjust the area’s usage time from the Dashboard at Administración (Administration).
3. Resident role: If you need a different block, you must request it from your association property management, as the restriction is defined by the management.