Response time for a "PQRS" based on priority and how to extend it

Each PQRS (Requests & Complaints) has a processing time determined by the priority assigned when it was created. Depending on the priority—low, medium, or high—the system assigns a different, pre-set processing time for handling the request.

If a request exceeds the normal processing time (expires) and still requires action, the request’s status must be changed. By changing the status, the system allows you to extend the processing time and continue the process without any issues.