Tablet at the gatehouse has no connection even though there is Internet: what to check

If the gatehouse tablet shows "no connection" or "no Internet" even though the network is working (other connected devices are working fine), try these steps in order:

1. Restart the tablet. In many cases, the connection is restored by simply restarting the device.
2. If the problem persists after restarting, the device has likely been disconnected from the device management platform. In the Play Store, check that the “Munily Operativo” app is up to date; if it is already up to date, uninstall it and reinstall it from the Play Store, log back in, and verify that it’s working.
3. If the issue persists, it may be related to the data connectivity of the SIM card installed in the tablet; in that case, we’ll schedule a verification or on-site technical visit.

If support needs to verify the device, they will ask you for the device’s IMEI: you can find it in the “Miradore” app installed on the tablet (please provide the last 5 digits or a photo).