The app won't open or gets stuck loading (after an update)

If the Munily app DOESN'T OPEN, GETS STUCK LOADING on the login screen, or LOGS YOU OUT (it logs you out and asks for your email and password again), this usually happens AFTER AN APP UPDATE: when the app updates, it logs everyone out, so you’ll need to update it to the latest version and log in again.

Step-by-step solution:

1. Update the app Munily to the latest version from your app store: on an iPhone, open the App Store; on Android, open the Play Store. Search for “Munily” and tap Update (if the Update button doesn’t appear, you already have the latest version). You DO NOT need to uninstall the app.
2. Open the app and log in again with your email and password.
3. If you don’t remember your password, tap “Forgot your password?” to reset it and check your email (including the Spam folder).

Error messages related to this issue (these are SESSION errors, not password errors):

• GET_SESSION_FAILED / "We couldn't retrieve the session"
• LOADING_TIMEOUT_WAITING_SESSION
• "There was a problem with the session. You can close all accounts..."
• Error 500 / "Unexpected error" when opening the app
• Error 404 "Invalid username or password" that appears ONLY when switching from one property to another, even though you can log in to the other property with the same email and password

IMPORTANT: In these cases, resetting the password DOES NOT resolve the issue. Even if you log in with a new password, the same error reappears. The correct steps are: (1) confirm that the app is up to date, (2) close all accounts or log out and log back in, (3) if the problem persists, take a screenshot of the error message, specify the device (iPhone or Android) and the app version, and report it as a technical issue.

If the error says “No associated building” or “Your complex is not active,” or if the property does not appear in the account selector, this is also not a password issue: it is a unit association issue and can be resolved through the PH (HOA) Management portal.

If the app still won’t open after updating and logging in again, let us know what device you’re using (iPhone or Android) and send us a screenshot or image of what’s displayed on your screen so we can investigate further.

Tip for logging in: Enter your email address WITHOUT spaces (neither before nor after) and in lowercase. A hidden space at the beginning or end of the email address prevents you from logging in (this often results in error 400 or “invalid email”), even if the email address and password are correct.

Tip for logging in: Enter your email address WITHOUT spaces (neither before nor after) and in lowercase. An invisible space at the beginning or end of the email address will prevent you from logging in, even if the email address and password are correct.