The Difference Between the "Munily" and "Munily Operativo" Apps: Which One Is Right for You?

Munily It has two separate apps, and it’s common to confuse them when downloading or logging in:

• Munily Operativo: This is for the EXCLUSIVE use of security guards and operational staff of the association. It is not intended for residents or homeowners.
• Munily (plain text): This is the app that residents and homeowners should use to access their community’s features.

If you are a resident or homeowner and are unable to log in or view your information, verify that you have downloaded the correct app: it must be "Munily," not "Munily Operativo." Downloading the wrong app is a common reason for being unable to log in.

Operations staff (security guard/front desk) aren’t receiving notifications or the app isn’t responding

When a front desk or operations staff device isn’t receiving notifications or the app isn’t working as expected, check two things before escalating the issue:

1. Verify that the device is using the correct app. It must be using “Munily Operativo” and NOT the “Munily” app (the one for residents). Using the wrong app prevents operational notifications from being received.
2. Verify that all permissions for “Munily Operativo” are enabled. The permissions for this app are independent of those for the “Munily” app: enabling them in one does not enable them in the other. You must enable ALL permissions requested by “Munily Operativo,” as they are essential for the app to function properly and receive the corresponding notifications.

Once you have confirmed the correct app and enabled all permissions, you must completely close the app, reopen it, and run the test again. If the issue persists after this, the case will be escalated to support.