The person managing our account (account manager) has changed: how to find out who the current contact is

Role: Administración (Administration) of the PH (HOA) / Board of Directors.

Each homeowners association (HOA) is assigned an account manager who manages the account. That contact may change over time (for example, if the person handling the account leaves the company or the account is reassigned). When that happens, the account is not left without support: there is always a designated person in charge.

What to do:

1. If your usual contact is no longer responding or you do not know who manages the account, you can contact the support channel at Munily.
2. Support will verify who is currently assigned to the homeowners association (HOA) account and provide their contact information so you can continue working directly with them.
3. With that contact, the account manager’s typical responsibilities resume: activating features or areas, providing training and onboarding, and offering sales or account support.

Note: Support handles issues related to using the platform; account management matters are handled by the assigned account manager.