The response to my PQRS or case isn't showing up: the property management hasn't attached it yet

When you report a PQRS (Requests & Complaints) or a case and cannot see the response within the case details, it is usually because your community’s property management department has not yet attached the response in the response section. Until the property management department attaches the response, the information will not appear within the case.

What to do: Contact your community’s property management department (HOA) so they can attach the response correctly to the platform. Once it’s attached, it will be available for you to view within the case.

If the information is still not visible after the property management team has attached the response, log out of the Munily app and log back in with the same email address to sync the data. If the issue persists, escalate it to support.