To remove a person from a unit: this is handled by the HOA's Administración

Role: Resident / Homeowner / Administración (Administration).

Just as linking a person to a unit is authorized by the homeowners association (HOA) (Administración) (PH (HOA)), the removal of a user from a unit is also an administrative procedure. Due to security policies for residents and homeowners, the Support team at Munily cannot remove a user’s association with a unit on its own.

What to do:

1. The request must be submitted to the Administración of your homeowners association (HOA), indicating the full name of the person to be removed, the unit number, and the name of the PH.
2. The Administración validates the request and completes the process from their property management panel (where they can also delete or block users).
3. If the Administración requires technical assistance to complete the procedure, Support can assist with the process once the request has been authorized by the Administración.

Important note: When handling these types of inquiries, it must be made clear from the very first message that support does not carry out the removal of the affiliation; rather, this must be requested from the Administración at PH, to avoid miscommunication.