To request training or an orientation on Munily: Please coordinate this with the account manager at your PH

Role: Administración (Administration) from the PH (HOA) / Board / Operational Staff (security guards) / Residents.

Training sessions, orientations, or support sessions on the use of Munily (resident app, property management dashboard, operational app, Qpass / Maia) are not scheduled by the Technical Support department: they are coordinated by the account manager in charge of the homeowners association (HOA) account, as is the activation of features and areas.

What to do:

1. When someone requests training, acknowledge the request explicitly and do not leave it unanswered.
2. Indicate that the training is coordinated with the account manager responsible for the homeowners association (HOA).
3. Collect the information needed to escalate the request: the requester’s name and title, the exact name of the homeowners association (HOA), the topic or module for which training is required, the approximate number of participants, and their schedule availability.
4. Escalate the request to the account manager so they can contact the requester and schedule the session.

Note: Support can address specific questions about usage and share Help Center articles while the formal training is being scheduled.