Unit Creation: Support validates the unit and scales it to the account manager at PH

The support department does not have permissions to create units in the system; the creation and property management of units is the direct responsibility of the homeowners association (HOA) administrative department, which can create them on its own through the Super Administrator. The process is as follows: 1. Support verifies whether the unit is already registered (there may be differences in naming conventions, so it is advisable to confirm the exact name of the unit). 2. If the unit does not exist, the administrative department of the “PH (HOA)” must log in to the Super Administrator and create the corresponding unit, as support cannot perform this procedure. If the property management requires assistance, support shares the information with the account manager in charge of the homeowners association (HOA) to assist with the creation. 3. The account manager contacts the requester to provide assistance and complete the procedure. Information needed to process the request: exact name of the unit, name of the HOA, and the requester’s contact phone number.