Visitantes Common Issues: Pass or Face ID Rejected at the Front Desk — How to Renew Access

If frequent visitor passes stop working (for example, Face ID is rejected at the front desk) and the resident is unable to reset them, the correct procedure is for the resident to log in to the Munily app, delete the frequent access passes that no longer work or are no longer needed, and then recreate the accesses for their visitors. This procedure must be performed directly by the resident from their account, as it is a private action within the account; the support team cannot delete or create these accesses on the resident’s behalf.