What happens to packages that residents don't pick up? 📦🗳️

Dear Security Guard

What happens to packages that residents don't pick up? 📦🗳️

We’d like to let you know that any package that arrives at our facility and is logged in the app has a 72-hour window to be updated in our system.

This means that during that time, you can enter the relevant information about who picked up the package.

Here’s an example: Let’s say today is Thursday, May 25, and a package arrived at Unit 301, but no resident was available at that time (however, the resident arrived on May 29).

What happens in this case? In this situation, the package is recorded in our system without any receipt information or the name of the person who picked it up.

However! If the resident returns within 72 hours of May 25, even if the package doesn’t appear on the app’s home screen, you can use the unit filters to enter the details of who received the package. This allows us to maintain accurate records and provide better service to our users!

Munily

Video tutorial: https://www.youtube.com/watch?v=RMpUJK32Yio