Your device or tablet may turn off during an update: this is normal

The device or tablet may shut down during an update or maintenance: this is normal

When a device or tablet installed at the front desk receives a system update, or when the support team performs remote maintenance on that device, the device may automatically shut down or restart during that process. This is completely normal behavior and is part of the update or maintenance process.

What to do:

1. No action is required; wait for the update or maintenance to finish.
2. Once the process is complete, the device will turn back on and can be used normally, including access to the app.

If the device does not return to normal operation after the process is complete, please report it for review.