What should I do if I'm not receiving calls from the virtual intercom?

If you are not receiving calls from the virtual intercom in the "Munily" app (for example, when someone calls the resident, the calls go directly to voicemail), follow these steps:

1. Make sure the "Munily" app is updated to the latest version from the app store (Play Store on Android or App Store on iOS). If an update is available, install it.
2. Enable the app’s permissions in your phone’s settings (Settings > Apps > Munily > Permissions) and grant any that are disabled; these are necessary for the app to function properly.
3. If the problem persists, uninstall the Munily app and reinstall it; once the installation is complete, enable all the permissions it requests.
4. Make sure you have a stable internet connection, as this is essential for the virtual intercom to work.
5. Log in again with your username and password and check if the issue has been resolved.

Support Guides:

• How to use the virtual intercom: https://centrodeayuda.munily.com/es/imported-draft-5-1681322530383
• How do I grant app permissions?: https://centrodeayuda.munily.com/es/autorizar-permisos

If the problem persists after following these steps, please let us know so we can continue investigating.