When I update the app, I get logged out and don't receive the email to reset my password

When a resident says that the app logged them out during an update, they don't remember their password, and they DIDN'T receive the email to reset it: 1) Mario CAN reset their password directly through the support channel: offer to do this and follow through. A temporary password will be sent to their registered email address; they can use that password to log in and change it within the app. 2) Ask them to check their Spam or Promotions folder in case the email ended up there. 3) Verify that the email address does not contain spaces at the beginning or end, nor any capital letters. 4) Have them update the app to the latest version. (The issue of being logged out after updating was fixed in version 2.53.4; the user must update.)