Security staff
You work at the front desk with the tablet: register visits, validate QPass access and license plates, and handle packages.
Guides for security staff
50 guidesApp for security guards: Use Munily Operativo (not the residents' app)
Common Issues (Security Guards/Security): "I'm a security guard and I can't log in," "I work in security and it won't let me in," "The gatehouse app w…
Find out about the area reservations made in your community! 🏊♀️🛝🥅
Find out about the reservations residents have made for amenities in your community Did you know that there’s a very simple way to find out about all…
Fixes included in version 2.53.5 (call chip and in-app support)
Internal note for Mario (do not provide codes to users): In the next version of the app (2.53.5), two issues will be fixed: (1) the use of the CALL CH…
Frequent logins or visits do not appear in the security guard's app
When you report that frequent access passes/visits do not appear in the security guard app or on the Dashboard, or appear in red as expired: this is u…
Guide for Security Guards, Maia
Here is a quick guide for security guards on how to use Maia, the building and residential community property management app from Munily. 1. How a Res…
How can I track the calls made by the security guard?
The feature everyone’s been waiting for: Call History! With this new feature, you’ll be able to keep detailed track of all the calls you make to resid…
How can you view pre-registrations and visitor logs for your community? 🏠👥
Hello! If you need to view pre-registrations and visitor logs for your residential community, we make it very easy for you at Munily. Follow these ste…
How do I announce a visitor? 🚀
How do I notify residents of a visitor? 🚀 Here’s how you can let residents know a visitor is coming—Yay!.... Check it out: Easy, right? We do all thi…
How do I chat with residents? 💬
Here’s how to chat with residents of your building or residential community using the Munily app. Step 1: Tap the “Chat (Chat)” button and click “+” i…
How do I check my history? 🙌🏻
How do I check the history? In the blink of an eye! Find out who’s coming in and out of your community and keep track of visitors. Step 1: Go to 'Visi…
How do I find the IMEI number?
To find the IMEI code on your tablet, follow these steps: 1. Open the "Miradore" app on your tablet. You'll see the "Miradore" app icon, which consist…
How do I log a visitor?
Here’s how to log a visit on Munily: Visitas (Visits) Tap the Visitas button. Search for the unit where the visit will take place. How do I log a visi…
How do I record visitor data? 🚀
How do you record visitor information? 🚀 We have 3 methods for recording visitor information. What are they? 1. Take a photo of the ID 2. Enter the i…
How do I record visitor information? 📱
Security guard, ask the visitor for permission to record their personal information! Follow these steps to properly register your visitors: 1. Go to t…
How do I schedule a visitor? 🚀
How do I notify the staff of a visitor? 🚀 To notify the staff of a visitor’s arrival, you have two simple options. What are they? 1. Notify the unit…
How do I use the pre-registration and frequent access pass search tool? 🔎📩
Did you know that you now have a search tool where you can quickly find any pre-registrations or frequent access passes created by the resident?
How do you check your internet speed on your tablet?
To run a speed test using the "Speedtest" app on your tablet, follow these steps: 1. Install and open the app: Once the app is installed, open it from…
How do you contact a resident through the Virtu Citofonía? 📲
Welcome to the Virtual Citofonía (Virtual Intercom)! Use this tool to easily communicate with people in your community. Steps to contact a resident: 1…
How does "Reserva de áreas" work?
Here’s how to make a reservation for spaces at Munily. Áreas (Areas) Reservations Go to "Reserva de áreas (Amenity Reservations)". Check: Reserved Áre…
How does the new "Citofonía" update work?
Here’s how the new update to Citofonía (Virtual Intercom) works at Munily. Follow these steps: 1. Go to the app’s home screen and click “Citofonía.” Y…
How does the panic button work?
Here's how the "Botón de Pánico (Panic Button)" works on Munily. Botón de Pánico When you receive an emergency alert, tap it immediately. Steps to Fol…
How to Use Two-Way "Citofonía" in Your HOA? 📲
All you have to do is keep an eye on your tablet to answer calls! Amazing, isn't it? 📲 Important: Here's how residents can call security guards direc…
How to Use Your DIGITAL LOGBOOK? 🚀
Welcome to the Munily Help Center! Here, we’ll explain how to use your digital logbook to efficiently manage your building or residential community. -…
In the visitor logs, the visitor's name appears as an image of the document: how to view it
Role: Administrator, Security Guard. In Munily, visitor check-in is performed by capturing a photo of the ID document: the security guard takes a phot…
Information about staff members registered in the app (e.g., ID number) is not displayed.
If you are unable to view information from the personnel records in the app (for example, the ID numbers of registered individuals), the most common c…
Maia Access Management Dashboard
Here we explain how to manage visitor access in your community using the Access Management Dashboard at Munily. You’ll be able to create, view, and de…
MAIA Security Center
Here’s how to use the MAIA Security Center to monitor your visitors’ movements in real time. Security Center Dashboard The Security Center allows you…
Munily FastPass: Security guards do not receive a notification when it is created
When a resident creates a Munily FastPass, the security guards do NOT receive any notification. The FastPass is sent only to the person with whom the…
Pre-registrations do not trigger automatic notifications
When a user performs a pre-registration for a visit, this does not trigger automatic notifications for security reasons. The pre-registration will onl…
Qpass Dashboard: How Can a Security Company Manage Its Revenue? 🚀
Are you a security company? Manage your visitors’ arrivals and departures. How can you manage arrivals as a security company? Here’s how you can effic…
Qpass dashboard: How do I create a frequent access pass? 👫🏻
Here's how to create frequent access passes on Qpass: How do you create frequent access passes? Step 1: Log in to the Munily dashboard Use the email a…
Qpass Dashboard: How does the visitor receive the notification? 👫🏻
Here’s how notifications work for your visitors: How does the visitor receive the notification? Once you create a frequent access pass and/or a one-ti…
Qpass Dashboard: How to Create One-Time Access Passes in Your Community?
Create one-time access passes for your community! Step 1: Log in to the Munily dashboard using the email and password we shared with you :) You’ll see…
Sometimes when I log in, a message appears, but on the second try, it works fine.
Known behavior: In some logins, a message appears, but on the SECOND attempt, the login is successful. Response to the user: Politely ask them to try…
Tablet at the gatehouse has no connection even though there is Internet: what to check
If the gatehouse tablet shows "no connection" or "no Internet" even though the network is working (other connected devices are working fine), try thes…
The app won't open or gets stuck loading (after an update) auto
If the Munily app DOESN'T OPEN, GETS STUCK LOADING on the login screen, or LOGS YOU OUT (it logs you out and asks for your email and password again),…
The Difference Between the "Munily" and "Munily Operativo" Apps: Which One Is Right for You?
Munily It has two separate apps, and it’s common to confuse them when downloading or logging in: - Munily Operativo: This is for the EXCLUSIVE use of…
The QR code isn't updating, or the security guard can't scan it
If users report that the QR code isn't updating or that the security guard's app isn't reading it: 1) Ask them to restart the security guard's device.…
Vehicle License Plate Registration at QPass
QPass: License Plates What is the purpose of the license plate registration feature on QPass? License plate registration allows visitors to enter basi…
Vehicle License Plate Registration at QPass
Here we explain how the license plate registration feature works on QPass and how you can validate it. What is the purpose of the license plate regist…
What happens to packages that residents don't pick up? 📦🗳️
Dear Security Guard What happens to packages that residents don't pick up? 📦🗳️ We’d like to let you know that any package that arrives at our facili…
What if I can't find the Munily store on my tablet? 🚀
What if I can't find the "Munily" store on my tablet? Unfortunately, some tablets, such as the Lenovo M10 or others, may have limitations when it come…
What is QPass, and how can it help your community?
Here’s how QPass works so you can provide more efficient service in your community. Are you a security guard in a community with QPass? QPassis the ne…
What is the process for having visitors sign before taking a photo of their ID during the registration process? 👮🏻♀️📢
Here’s how to request a signature from your visitors before taking a photo of their ID, ensuring a complete and secure record: 1. Go to the “Visitas (…
What is the process for the security guard when asking visitors to sign before taking a photo of their ID as part of the registration process? 👮🏻♀️📢
Here we explain the process that security guards follow when asking visitors to sign before taking a photo of their ID, as part of the registration pr…
What is the process for the security guard when asking visitors to sign before taking a photo of their ID as part of the registration process? 👮🏻♀️📢
Here’s how to register a visitor and take a photo of their ID to ensure a successful registration in your community: Step 1: Log in and select the vis…
When you call via the virtual intercom, the security guard's device no longer emits a ringtone: this is normal
With the new update to Munily, when a security guard makes a virtual intercom call, the guard’s device no longer emits a ringing tone while dialing. T…
Where to approve or deny a request for access to a common area (eye icon)
To manage a request for access to a common area, locate the option marked with the eye icon (view). When you select that option, you’ll be able to vie…
Where to enter the vehicle's license plate number in the security guard's app
When the security guard asks where to enter the vehicle's license plate number: the "License Plate" field works correctly. The license plate number is…
Your device or tablet may turn off during an update: this is normal
The device or tablet may shut down during an update or maintenance: this is normal When a device or tablet installed at the front desk receives a syst…
For every role
3 guidesGlossary, policies, and resources that apply to anyone using Munily, whatever their role.
Job Openings: The support channel is for technical support only
Munily's support channel is intended solely to provide technical support and assistance related to the Munily platform. If you wish to apply for a job…
The support channel does not make phone calls
Munily's support channel is available via chat and does not offer phone support. If a user prefers not to type, they can send a voice message or descr…
What is "Munily"?
What is Munily? Discover all the benefits you can enjoy by using the Munily app, one by one: Security, trust, community, and much more.
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