Administrators
You manage the community from the web dashboard: residents, announcements, amenities, account statements, and requests.
Guides for administrators
83 guides"400 Invalid Email" error when logging in
When a user reports the exact error "400 Invalid Email" while logging in to the Munily app, there is NOT just one cause. Check the following in order:…
"404 Invalid username or password" error when using multi-session (multiple accounts)
When the message "404 Invalid username or password" appears while using multi-session (one person with multiple associated accounts): 1) Ask them to l…
"406 Unexpected Error" error when opening the chat or announcements
If you see the specific error message "406 Unexpected Error" when selecting someone to chat with or when viewing announcements: Thank you for reportin…
"Cannot forward the invitation without a phone number" error at Acceso Frecuente
When the error "Error forwarding Acceso Frecuente (Frequent Access): cannot forward the invitation without a phone number" appears: Thank you for repo…
"No associated building" appears on some login screens (it works on the second try)
When the message "No building associated - Your user is not associated with any building. Contact your administrator" appears during some login attemp…
"Only building administrators can perform this action" error or failure when switching from one PH to another
If the error "Only building administrators can perform this action" appears, or if you are unable to switch a user from one PH (HOA) to another: 1) As…
Administración Dashboard: Where to Approve Reservations After the Update (Operativa menu)
An update was made to the Administración (Administration) dashboard. In this new version, the Operativa (Operations) section brings together all the f…
Administrator Multi-Session 🔎📈
To add a second administrator account and enable multi-session access on Munily, follow these steps: 1. Go to the Administrator Dashboard: From the ma…
App for security guards: Use Munily Operativo (not the residents' app)
Common Issues (Security Guards/Security): "I'm a security guard and I can't log in," "I work in security and it won't let me in," "The gatehouse app w…
Avisos (announcements): It is not possible to schedule them
Currently, the notices feature on Munily does not allow you to schedule their publication for a future date or time. Notices are published as soon as…
Can I manage multiple units from a single dashboard?
Web Access vs. App (Important): Access to Munily for residents, homeowners, and tenants is available only through the Munily mobile app. Residents can…
Chat with residents or security guards 📲
Here's how to chat with residents and security guards within the Munily app. How do I chat with residents and security guards? Step 1: Go to “Chats (C…
Comunily No longer available (feature discontinued in February 2026)
The "Comunily" feature (the community module / community posts, also written as "Comunity" or "Comunidad") was discontinued and is NO LONGER available…
Configure reservations for common areas: annual limit and "Advance Notice" fields
To limit the number of reservations a unit can make, configure this setting in the Administrative Dashboard using the "Reservations per Unit per Year"…
Create and send mass announcements!
Here’s a step-by-step guide to creating and sending mass announcements to your residents: Creating and Sending Announcements 1. Access the “Avisos (No…
Do you need to download your call history?
What you need has arrived! Track calls made by security guards in the community in detail and easily access call recordings. Follow these steps to tra…
Do you need to make a reservation for an amenity but don't have access to the app? The property management team can do it for you.
Do you need to make a reservation for an amenity but don’t have access to the app? If you need to make a reservation for an amenity but temporarily do…
Do you want to delete a user in the admin area?
Here’s a step-by-step guide to deleting a user in the Munily property management area: How to delete a user in the property management area: 1. Log in…
Enable the "Auto registro" feature 📌
Here’s how to enable the “Auto registro (Self-Registration)” feature for your visitors: Step 1: Go to the “Visitantes (Visitors)” section 1. In the le…
Enabling features or areas that are not currently enabled on your PH: this is handled by the account manager
Some features or areas of the platform (for example, a services section) may not be active in a homeowners association (HOA). When an option appears a…
Find out about the area reservations made in your community! 🏊♀️🛝🥅
Find out about the reservations residents have made for amenities in your community Did you know that there’s a very simple way to find out about all…
Fixes included in version 2.53.5 (call chip and in-app support)
Internal note for Mario (do not provide codes to users): In the next version of the app (2.53.5), two issues will be fixed: (1) the use of the CALL CH…
Frequent logins or visits do not appear in the security guard's app
When you report that frequent access passes/visits do not appear in the security guard app or on the Dashboard, or appear in red as expired: this is u…
How can I block off an amenity for maintenance without taking it offline?
If property management needs to block access to an amenity during certain dates (for example, for maintenance), it is recommended that you DO NOT deac…
How can I obtain information about residents or homeowners (in PDF or Excel format)?
For security and privacy reasons regarding resident and homeowner data, Munily’s Technical Support is not authorized to provide this type of informati…
How can you automate your homeowners' association's account statements? ⚙️💰
The feature that lets you manage everything from one place :D That's right! A system for collecting payments and sending account statements to the hom…
How can you automate your homeowners' association's account statements? 💰
How to Automate Your Community's Account Statements? Follow these steps to automate the generation of your community's account statements: Step 1: Log…
How can you view pre-registrations and visitor logs for your community? 🏠👥
Hello! If you need to view pre-registrations and visitor logs for your residential community, we make it very easy for you at Munily. Follow these ste…
How do I approve a user pre-registration?
To approve a pre-registration, follow these steps: Step 1: Go to Munily. On the left side of the screen, locate the section labeled “Pre-registros (Pr…
How do I block a resident? ❎
Here's how to block a resident on Munily: Blocking a Resident How do I block a resident? Step 1: Go to the "Administración (Administration)" section i…
How do I change the status of an area?
Here are the step-by-step instructions for changing the status of an area from the property management panel: 1. Log in to the property management pan…
How do I close or resolve a ticket in the Dashboard?
To finalize and close a ticket from the Administración (Administration) Dashboard: 1. In the sidebar, select the "Tabla (Table)" view. 2. Move the tic…
How do I download a visitor log file?
To get a detailed record of visitors to your community, follow these steps: Step 1: Go to the "Visitas (Visits)" section in the left-hand menu. Step 2…
How do I download the "PQRS" report? 🚀
Download your community’s “PQRS (Requests & Complaints)” report—it’s that easy Follow these steps to get a detailed report on your community’s Petitio…
How do I edit overdue "PQRS"? 💙
How do I edit overdue "PQRS (Requests & Complaints)"? In just 5 simple steps: Step 1: Log in to the administrator dashboard. You’ll see the main scree…
How do I edit the status or characteristics of an area from the Dashboard?
Here’s how to edit the status or characteristics of an area from the Munily Dashboard: Step 1: Log in to your administrator account 1. From your compu…
How do I edit the Unidades in the Dashboard?
Here are the steps to edit units on the platform: 1. Log in to your administrator profile on your computer. 2. Go to the property management area on t…
How do I interpret the metrics for the "Inicio" feature? 👩🏻💻👨🏻💻
Welcome to the Munily Help Center! In this article, we’ll guide you through the “Inicio (Home)” section of your admin panel so you can understand and…
How do I make a reservation for an amenity from the Dashboard?
Here’s how to make a reservation for an amenity in your community through Munily. Step 1: Go to “Reservaciones (Reservations)” and click the orange “+…
How do I update my account statements?
Dear Administrator, Updating the account statements on our platform is essential to ensuring accurate and transparent financial management in your com…
How do I view my frequent access passes? 🙋🏻
Sure! Here are the instructions for viewing frequent accesses on Munily: How do I view Frecuentes (Frequent) visits? Go to 'Acceso Frecuente (Frequent…
How do you add a new resident to your community? 🔎
To add new residents to your community in bulk, follow these steps: OPTION 1: BULK UPLOAD Step 1: Go to the "Administración (Administration)" section…
How do you create an amenity? 🥅🛝🏓
Here's how to create an amenity in your community using the Munily app. Step 1: Go to the "Administración (Administration)" section 1. In the left-han…
How do you send a notice or announcement to your community? 🪧
Here's how to send a notice or announcement to your community through Munily: Step 1: Go to the Avisos (Notices) section and create a new one. 1. In t…
How to Manage Your PQRS? 🚀
PQRS (Requests & Complaints) (requests, complaints, appeals, and suggestions) in a homeowners association (HOA) is a communication tool between reside…
How to Update Account Statements
There is a step-by-step procedure for updating residents' account statements on the Munily platform. The administrator can consult the official guide…
How to Update Your Account Statements at Munily
To update your account statements on the Munily platform, follow the official step-by-step guide available in the Help Center: https://centrodeayuda.m…
How to Use Your DIGITAL LOGBOOK? 🚀
Welcome to the Munily Help Center! Here, we’ll explain how to use your digital logbook to efficiently manage your building or residential community. -…
I can't access or log in to the "Munily" app: what to check first auto
Applies to: residents and administrators who report that they cannot log in to the Munily app. This serves as a triage guide to identify the cause bef…
I can't make a reservation for an amenity from the Dashboard: check required fields and the "Under Maintenance" status
Role: Administrator. If, when trying to reserve an amenity, the option is not enabled or you cannot complete the reservation, check the following: 1)…
I can't send announcements, or the platform won't load: Clear the cache and cookies in Chrome
When the web platform does not allow you to send announcements or experiences loading issues, the first step is to check your browser. 1) Check your I…
I can't submit a PQR or view conversations: the property management team may have disabled this option
If you are a resident and the app does not allow you to submit a PQR or view conversations, there are two common reasons: 1) The PQR option has been d…
In the visitor logs, the visitor's name appears as an image of the document: how to view it
Role: Administrator, Security Guard. In Munily, visitor check-in is performed by capturing a photo of the ID document: the security guard takes a phot…
Information about staff members registered in the app (e.g., ID number) is not displayed.
If you are unable to view information from the personnel records in the app (for example, the ID numbers of registered individuals), the most common c…
Is your building part of a master association? 🏘️
Here’s how to register and edit users on Munily to manage your master association. Register a New User To register a new user, follow these steps: 1.…
Maia Access Management Dashboard
Here we explain how to manage visitor access in your community using the Access Management Dashboard at Munily. You’ll be able to create, view, and de…
MAIA Security Center
Here’s how to use the MAIA Security Center to monitor your visitors’ movements in real time. Security Center Dashboard The Security Center allows you…
Password Reset: Requires Approval from Property Management
When a resident resets their password at Munily, they receive a temporary password via email; they must enter it and then set their own password. If t…
Qpass dashboard: How do I create a frequent access pass? 👫🏻
Here's how to create frequent access passes on Qpass: How do you create frequent access passes? Step 1: Log in to the Munily dashboard Use the email a…
Qpass Dashboard: How does the visitor receive the notification? 👫🏻
Here’s how notifications work for your visitors: How does the visitor receive the notification? Once you create a frequent access pass and/or a one-ti…
Qpass Dashboard: How to Create One-Time Access Passes in Your Community?
Create one-time access passes for your community! Step 1: Log in to the Munily dashboard using the email and password we shared with you :) You’ll see…
Reservations: Only the next day's date is available (advance booking)
If, when trying to book an amenity, only the next day’s date appears as available (and not the current day), this is usually NOT a platform error. Cau…
Reservations: The duration (time of use) is determined by the area's settings, not by the resident
If a resident makes a reservation for a common area and the space remains occupied for longer than expected—or the next resident cannot make a reserva…
Response time for a "PQRS" based on priority and how to extend it
Each PQRS (Requests & Complaints) has a processing time determined by the priority assigned when it was created. Depending on the priority—low, medium…
Sometimes when I log in, a message appears, but on the second try, it works fine.
Known behavior: In some logins, a message appears, but on the SECOND attempt, the login is successful. Response to the user: Politely ask them to try…
The administrator has two platforms: the "Munily" app and Super Administrator (web)
Role: Administración (Administration) of PH (HOA). It is common for an administrator to try to perform property management tasks from the mobile app a…
The app appears to be blocked or inactive due to nonpayment of the HOA service
It explains that the platform is temporarily deactivated when the HOA has not paid for the service; reactivation is handled through the account manage…
The app gets stuck on the animation or loading screen when I open it (iOS)
When a user reports that the app gets stuck on the loading animation/screen (buildings) upon launch—a common issue on iOS—: 1) Ask them to update the…
The app or platform appears to be "down" or won't load
If the app or platform shows "out of service," "Service Unavailable," or fails to load, it may be a widespread issue that the team is already addressi…
The chat icon isn't showing up in the app (iOS)
When a user reports that they cannot see the chat icon in the app (common on iOS): the chat feature is role-based. The administrator or account manage…
The person managing our account (account manager) has changed: how to find out who the current contact is
Role: Administración (Administration) of the PH (HOA) / Board of Directors. Each homeowners association (HOA) is assigned an account manager who manag…
The platform does not load or display information (unit or options)
If the platform has loading errors, appears to be intermittent, or does not display information that should be there (for example, your registered uni…
The web platform won't load or is displaying an error: check your connection and clear the cache in Chrome
When the Munily web platform (Dashboard) fails to load, gets stuck loading, or displays an error, the first recommended step is to rule out browser an…
Ticket validity periods expire earlier than specified
When an administrator reports that tickets expire before the specified time (for example, I set 360 hours / 15 days, and they still expire): Thank you…
To remove a person from a unit: this is handled by the HOA's Administración
Role: Resident / Homeowner / Administración (Administration). Just as linking a person to a unit is authorized by the homeowners association (HOA) (Ad…
To request training or an orientation on Munily: Please coordinate this with the account manager at your PH
Role: Administración (Administration) from the PH (HOA) / Board / Operational Staff (security guards) / Residents. Training sessions, orientations, or…
Two reservations were recorded at the same time (a case of near-simultaneity)
If two reservations are recorded for exactly the same time slot in an amenity, this behavior corresponds to a borderline case already identified by Mu…
Unit Creation: Support validates the unit and scales it to the account manager at PH
The support department does not have permissions to create units in the system; the creation and property management of units is the direct responsibi…
Users are not visible on the dashboard ("Total records: 0")
When users/residents do not appear in the web panel (it shows "Total records: 0" even after clearing the cache): this is usually a browser issue. 1) S…
We have some good news for you! We've improved our dashboard.
Hello, Administrator! We're excited to introduce you to the latest updates designed to improve tracking of visitors to your community! Overview Visita…
What is Qpass, and how can it help your community? 🏡❗
Here’s how QPass works for administrators: Are you an administrator? With QPass, we simplify the visitor pre-registration process using QR codes, enab…
Where to approve or deny a request for access to a common area (eye icon)
To manage a request for access to a common area, locate the option marked with the eye icon (view). When you select that option, you’ll be able to vie…
Who is Mario from Munily? 😍💙
Hello! I’m Mario, your virtual assistant at Munily for drafting announcements. Here, I’ll show you how to create announcements for your residential co…
For every role
3 guidesGlossary, policies, and resources that apply to anyone using Munily, whatever their role.
Job Openings: The support channel is for technical support only
Munily's support channel is intended solely to provide technical support and assistance related to the Munily platform. If you wish to apply for a job…
The support channel does not make phone calls
Munily's support channel is available via chat and does not offer phone support. If a user prefers not to type, they can send a voice message or descr…
What is "Munily"?
What is Munily? Discover all the benefits you can enjoy by using the Munily app, one by one: Security, trust, community, and much more.
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