Residents
You live in the community and have an app account: schedule visits, book amenities, pay, and file requests.
Guides for residents
128 guides"400 Invalid Email" error when logging in
When a user reports the exact error "400 Invalid Email" while logging in to the Munily app, there is NOT just one cause. Check the following in order:…
"404 Invalid username or password" error when using multi-session (multiple accounts)
When the message "404 Invalid username or password" appears while using multi-session (one person with multiple associated accounts): 1) Ask them to l…
"406 Unexpected Error" error when opening the chat or announcements
If you see the specific error message "406 Unexpected Error" when selecting someone to chat with or when viewing announcements: Thank you for reportin…
"Cannot forward the invitation without a phone number" error at Acceso Frecuente
When the error "Error forwarding Acceso Frecuente (Frequent Access): cannot forward the invitation without a phone number" appears: Thank you for repo…
"No associated building" appears on some login screens (it works on the second try)
When the message "No building associated - Your user is not associated with any building. Contact your administrator" appears during some login attemp…
"Only building administrators can perform this action" error or failure when switching from one PH to another
If the error "Only building administrators can perform this action" appears, or if you are unable to switch a user from one PH (HOA) to another: 1) As…
Access to the HOA meeting: The link is shared by the HOA's "Administración"
You cannot access the HOA meeting directly from the Munily app. The link to access the HOA meeting is sent directly by the homeowners association (HOA…
Administrative procedures and documents (estoppel certificates, other certificates): These are handled through the HOA’s “Administración” (Administrative Services Portal).
Role: Resident / General. The Munily support channel is intended exclusively to address requests related to the platform’s operation and to provide te…
Approve your visitors in just a couple of clicks! 📲
Here’s how to manage visits at Munily to make the process easier and safer for you. How do I perform pre-registration for a visitor? Let your communit…
Attach a photo, document, or image in the app's chat 📲
Here's how to attach photos, documents, or images in the chat on the "Munily" app: Step 1: Go to the button and click on "Gallery" or "Document" On th…
Attach an image or document via chat 📎
Here's how to attach an image or document via chat on Munily: 1. Access the chat option: On the app's main screen, select the "Chat (Chat)" option loc…
Can I manage multiple units from a single dashboard?
Web Access vs. App (Important): Access to Munily for residents, homeowners, and tenants is available only through the Munily mobile app. Residents can…
Chat as much as you want! 📝
At Munily, we know how important seamless communication is for property management of your building or residential community. That’s why we’re introdu…
Check in as a visitor and share a Fastpass Munily! 📥
With Munily, sharing a Fast Pass with your visitors is very easy. Follow these steps: Step 1: Tap the “FastPass” button and enter the date and time of…
Check your community's announcements! 📬
Here’s how to view announcements in the Munily app: How do I view an announcement? Step 1: Go to the “Comunicados (Announcements)” section and view ev…
Citofonía two-way communication in your community 📲
Here’s how to use the virtual intercom system in your community through the Munily app: Step 1: Access the virtual intercom feature On the app’s home…
Citofonía two-way communication in your community 📲📞
Citofonía (Virtual Intercom) Two-way communication in your community 📲📞 Now both you and the residents can communicate via virtual intercom with you…
Comunily No longer available (feature discontinued in February 2026)
The "Comunily" feature (the community module / community posts, also written as "Comunity" or "Comunidad") was discontinued and is NO LONGER available…
Do you know your PH code?
How do I find out the code for my PH (HOA)? Here are the step-by-step instructions for obtaining the code for your homeowners association (HOA) (PH):…
Do you need to make a reservation for an amenity but don't have access to the app? The property management team can do it for you.
Do you need to make a reservation for an amenity but don’t have access to the app? If you need to make a reservation for an amenity but temporarily do…
Do you want to delete your account?
How to Delete Your Account If you want to delete your account on Munily, follow these steps: 1. Go to "Menú (Menu)" in the lower-right corner of the s…
Elevator: "You are not authorized" message
Role: Resident. If the system or app indicates that you do not have authorization to use the elevator, access permissions for the elevator are managed…
Enable notification permissions for the "Munily" app
If a user is not receiving notifications from Munily, they must enable the app's permissions on their device; this allows the app to function properly…
Error 'onCreateReservation - Error creating reservation (status code 400)' when reserving an amenity
When a resident reports the exact error "Error creating reservation. AxiosError: Request failed with status code 400" (onCreateReservation) when reser…
Error when recording a visit or frequent access pass (including "cross-shift")
If you encounter an error when logging a visit or creating a frequent access pass, check the correct procedure here: https://centrodeayuda.munily.com/…
Error: "There was a problem with the session. Sign out of all accounts and try again" (iOS)
When an iOS user reports the message "There was a problem with the session. You can close all accounts and try again": 1) Ask them to tap "Sign out of…
Fixes included in version 2.53.5 (call chip and in-app support)
Internal note for Mario (do not provide codes to users): In the next version of the app (2.53.5), two issues will be fixed: (1) the use of the CALL CH…
Historial from Visitas
Visitas (Visits) in the app history Visits recorded in the app history will remain visible for 7 days after the visit takes place. After this period,…
How can I give a family member or child access to my HOA app?
For the safety of residents and homeowners, adding new users (such as family members or children) to a homeowners association’s Munily app must be han…
How can I watch "Estado de Cuenta"?
Here’s how you can access your account statement and other relevant information through Munily: 1. Administración (Administration) Balance When you lo…
How do "Comunicados" work?
How Do “Comunicados (Announcements) ” Work? Announcements are an essential tool on Munily for keeping you informed about important notices from the pr…
How do I add a new unit to my app?🚀
Here's how to add a new unit to your Munily app: 1. Access your units: Click the house icon in the top banner (where your HOA unit appears).
How do I answer calls from the security guard?
How do I answer calls from the security guard? On Android devices, calls from the security guard appear as a notification. In this video, we'll show y…
How do I cancel a visitor? 🧍🏻🏌🏻
How do I cancel an appointment? It's easier than you think! Follow these steps to cancel an appointment in the Munily app: Step 1: 1. Go to the Visita…
How do I change my password?
Follow these simple steps to change your password. 1. Open the app and tap the Menú (Menu) button, located in the bottom-right corner of the screen. 2…
How do I change my profile picture?
Here's how to change your profile picture in the Munily app: How to Change Your Profile Picture in the App 1. Open the app and make sure it's running.…
How do I chat with residents? 💬
Here’s how to chat with residents of your building or residential community using the Munily app. Step 1: Tap the “Chat (Chat)” button and click “+” i…
How do I check my history? 🙌🏻
How do I check the history? In the blink of an eye! Find out who’s coming in and out of your community and keep track of visitors. Step 1: Go to 'Visi…
How do I create a Acceso Frecuente?
What is a “Acceso Frecuente (Frequent Access)”? Acceso Frecuenteoffers you the flexibility to customize the days of the week and times so your guests…
How do I enter two units that are already registered in the app?
Here's how to enter two units that are already registered in the "Munily" app: Step 1: Open the app on your device. Sign in with the email address ass…
How do I make a reservation for a spot through the app?
Here’s a step-by-step guide to making a reservation for a space through the Munily app: Step 1: Open the app and view the spaces available for reserva…
How do I manage app access permissions?
Here's how to manage app permissions on your device so that Munily works properly. Step 1: Go to Settings and tap Apps. On your device’s home screen,…
How do I recover my password?
Here’s how to recover your password quickly and securely by following these steps: Step 1 1. Open the Munily app and enter your email address. 2. Clic…
How do I register a vehicle or bicycle? 🚘
Here’s how to set up a frequent access pass on Munily: How do I set up a frequent access pass? This process will allow you to register recurring visit…
How do I report a PQRS? 🔈
At Munily, managing your requests is easy. Here we explain the main features so you can get the most out of the PQRS (Requests & Complaints) system (R…
How do I review Munily's announcements? 📄
Here's how to view announcements on Munily: Step 1: Go to the "Comunicados (Announcements)" section and view everything the property management team o…
How do I send invitations vi FastPass?
Here's how to send invitations using FastPass: Step 1: Start by sending an invitation to FastPass You can send the invitation via WhatsApp or as a tex…
How do I sign up for the Munily app? 📱
How do I sign up for the Munily app? 📱 In 3 easy steps! Here’s the step-by-step guide: Step 1: Download the app Download the Munily app to your mobil…
How do I switch from one HOA to another? 📱🏢
How do I switch from one HOA to another? It's very simple! To switch from one HOA to another, as a resident, you must follow these steps: 1. Request t…
How do I turn on "Botón de Pánico"? 🚨
How do I activate “Botón de Pánico (Panic Button)”? 🚨 Is there smoke coming from your home? Has something happened to you and you have no one to help…
How do I update "Frecuentes"?
Here's how to update your frequent access passes and generate QR codes to send to your guests via WhatsApp: Update your invitations at Acceso Frecuent…
How do I update my Frecuentes access credentials?
Here's how to update your frequent access passes on Munily: 1. Log in to your app and click "Visitas (Visits)". 2. In the "Visits" section, select the…
How do I update the app? 🚀
Update the app and stay up to date on new features! Follow these steps to keep your Munily app up to date: 1. Go to the app store and select the appro…
How do I use Botón de Pánico? 🚨
We care about you and the safety of your loved ones! Is there smoke in your home? Has something happened to you and you have no one to help? Is there…
How do I use the "Historial" feature for visitors? 👩🏿🤝👩🏼
Here's how to use the Visitas (Visits) "Historial (History) " on Munily to find the information you need. Step 1: Go to “Visitas ” 1. On the app’s mai…
How do you activate your Munily Pay card? 🚀
Here we explain how to activate your Munily Pay card, how to pay for services, and how to view your transactions. --- How to Activate Your Card? 🚀 Fo…
How do you add more people (family members) from your unit on Munily?
Role: Resident / Homeowner. If you live with other people (for example, your partner, children, or other family members) and want everyone to have acc…
How do you turn on "Citofonía" on your unit? 📲
Munily is your new virtual intercom! To receive calls and manage everything in just a few clicks, follow these steps: 1. Set up your notifications: Go…
How do you turn on notifications for Munily on your Android phone?
Here’s how to enable notifications for “Munily” on your Android phone so you don’t miss any important information about your building or residential c…
How do you turn on notifications on your iPhone?
Here's how to enable notifications on your iOS device to receive alerts from Munily. Option 1: From your iPhone's general settings 1. Go to Settings:…
How does "Maia" work?
Maia is now available in your community! Maiais the new smart access system with facial recognition that transforms the way your visitors enter. Key B…
How does a virtual intercom system work?
Here’s how to use the “Citofonía (Virtual Intercom)” feature on Munily: What is “Citofonía”? “Citofonía” lets you communicate directly with other resi…
How does the new "Citofonía" update work?
Here’s how the new update to Citofonía (Virtual Intercom) works at Munily. Follow these steps: 1. Go to the app’s home screen and click “Citofonía.” Y…
How does the new "Citofonía" update work?
To receive calls from the security guard via the virtual intercom, you must enable the following permissions on your phone: 1. Go to Munily. 2. Menú (…
How to Correct or Update the Information for a Registered Guest or Recipient
When a guest or recipient is registered with incorrect information, there are two ways to correct it: 1) Request that the record be deleted: The resid…
How to Create a Acceso Frecuente (Frequent or 24-Hour Visits)
Role: Resident. To register a frequent visit (for example, with permanent or 24-hour access), you must create a Acceso Frecuente (Frequent Access) in…
How to have multiple properties or units with the same email address
The platform does not allow two registered users with the same email address. This restriction applies to any homeowners association (HOA). Therefore,…
How to Report a Payment or Administrative Update from "Account Statement"
To report a payment or an issue related to property management, go to the "Account Statement" option in the app. From there, you can report the issue…
How to sign up for the app: Request the community code from the administrator
To register on the Munily platform, you must first request the community or residence code from the Administración (Administration) of your homeowners…
How to Use the Panic Button in an Emergency? 🚨
Here's how to use the Botón de Pánico (Panic Button) app at Munily to report emergencies: Panic Button How to Report an Emergency Step 1: Click the 'E…
How to Use Two-Way "Citofonía" in Your HOA? 📲
All you have to do is keep an eye on your tablet to answer calls! Amazing, isn't it? 📲 Important: Here's how residents can call security guards direc…
I can't access or log in to the "Munily" app: what to check first auto
Applies to: residents and administrators who report that they cannot log in to the Munily app. This serves as a triage guide to identify the cause bef…
I can't delete an image or information I've already submitted in the app: it's managed by the HOA's Administración
Role: Resident / Homeowner. Once you have sent an image, file, or message to Administración (Administration) through the app, that information is reco…
I Can't Make a Reservation for a Common Area: Basic Steps
Role: Resident. If you encounter a problem while trying to make a reservation or access a common area, try these steps in order: 1. Make sure the Muni…
I can't submit a PQR or view conversations: the property management team may have disabled this option
If you are a resident and the app does not allow you to submit a PQR or view conversations, there are two common reasons: 1) The PQR option has been d…
I received a "visitor on the way" notification that was late or does not appear on "En curso"/"Historial"
If you receive a notification that your visitor is “on the way” or “entering” after the fact (for example, long after the visit has already taken plac…
I sent an Munily FastPass, but the visitor isn't receiving it: what should I check?
If a resident creates and sends a Munily FastPass (or any invitation with a QR code) but the visitor does not receive it, we recommend performing the…
Invitations and pre-registrations: single-use and valid only on a specific date
When creating invitations for visitors, there are two validity rules that explain most reports of “the invitation didn’t arrive” or “sometimes it work…
Make your reservation at the golf course!
How to Create Your Account at Golf Booking To create your account, you must use an email address different from the one assigned to you in your commun…
Munily App Permissions: How to Enable Them
For the app's features to work properly, all permissions for the Munily app must be enabled. These permissions enable, among other things: intercom fu…
Munily FastPass: Security guards do not receive a notification when it is created
When a resident creates a Munily FastPass, the security guards do NOT receive any notification. The FastPass is sent only to the person with whom the…
Munily For residents, it only works through the mobile app (not on the website)
If you are a resident or homeowner and want to access Munily from a computer or via a web browser, please note that the resident account only works th…
Only one contact appears when logging visitors / I can't assign "FastPass" to multiple people
If only one contact appears in the list when recording visitors, or if you cannot grant Munily FastPass to multiple people, it is usually because the…
Order some takeout! 🍿
Here’s how to easily schedule a delivery using the Munily app. How do I schedule a delivery? Step 1: Tap the “Delivery (Delivery)” button On the main…
Panic button activated by mistake: the user cannot deactivate it
If an emergency alert was received even though there was no actual emergency, it is most likely that the "Botón de Pánico (Panic Button)" button was a…
Password Reset: Requires Approval from Property Management
When a resident resets their password at Munily, they receive a temporary password via email; they must enter it and then set their own password. If t…
Pre-registrations do not trigger automatic notifications
When a user performs a pre-registration for a visit, this does not trigger automatic notifications for security reasons. The pre-registration will onl…
Receive notifications and use the app in English
To display the interface and notifications of the Munily app in English, the user must change the app's language in the settings. Guide: https://centr…
Registration or association with a unit: This is handled through the HOA Administration.
As a security policy for residents and homeowners, Munily does not register or link units directly at the user’s request. Registration and unit linkin…
Reservation and installment payments: These are coordinated with the HOA property management
Munily does not directly handle payments. If a payment option does not appear when you make a reservation for an amenity or schedule a move-in/move-ou…
Reservations: How to Check Availability or Capacity in a Common Area
Role: Resident. The app does not display a list of reservations made by other residents. Availability is reflected directly in the time slots that app…
Reservations: Only the next day's date is available (advance booking)
If, when trying to book an amenity, only the next day’s date appears as available (and not the current day), this is usually NOT a platform error. Cau…
Reservations: The duration (time of use) is determined by the area's settings, not by the resident
If a resident makes a reservation for a common area and the space remains occupied for longer than expected—or the next resident cannot make a reserva…
Response time for a "PQRS" based on priority and how to extend it
Each PQRS (Requests & Complaints) has a processing time determined by the priority assigned when it was created. Depending on the priority—low, medium…
Samsung Update
Here's a guide to updating the notification settings for your apps on your Samsung device. Samsung Update Step 1: Go to Settings and tap Apps. On your…
Schedule a package pickup! 📦
Here’s how to approve a package received at your building or residential community using the Munily app. Follow these simple steps: Packages: How to A…
Schedule a service provider visit! 🔩
Here’s a step-by-step guide to scheduling a service provider visit on Munily: How do I schedule a service provider visit in advance? Step 1: Click the…
Self-registration now at Munily! 📋
Enable self-registration at Munily! 📋 Follow these step-by-step instructions so your visitors can perform self-registration when they enter your comm…
Sometimes when I log in, a message appears, but on the second try, it works fine.
Known behavior: In some logins, a message appears, but on the SECOND attempt, the login is successful. Response to the user: Politely ask them to try…
Steps to Enable Permissions in the "Munily" App
Here, we’ll walk you through the steps needed to enable permissions in the “Munily” app and ensure it works properly. Step 1: Activating the “Munily”…
The "Munily" app won't install: Check your device's compatibility
The Munily app won't install: check device compatibility\n\nIf you are unable to install the Munily app on your device, follow these steps before esca…
The app appears to be blocked or inactive due to nonpayment of the HOA service
It explains that the platform is temporarily deactivated when the HOA has not paid for the service; reactivation is handled through the account manage…
The app gets stuck on the animation or loading screen when I open it (iOS)
When a user reports that the app gets stuck on the loading animation/screen (buildings) upon launch—a common issue on iOS—: 1) Ask them to update the…
The app isn't showing up-to-date information: log out and log back in
When the Munily app does not display up-to-date information or does not seem to be syncing properly, the first step is to log out of the app and log b…
The app isn't working properly: Reinstall it and grant permissions
If the Munily app is malfunctioning (it won't load, you can't log in, the screen goes blank when you open a module—for example, the "PQRS (Requests &…
The app or platform appears to be "down" or won't load
If the app or platform shows "out of service," "Service Unavailable," or fails to load, it may be a widespread issue that the team is already addressi…
The app won't open or gets stuck loading (after an update) auto
If the Munily app DOESN'T OPEN, GETS STUCK LOADING on the login screen, or LOGS YOU OUT (it logs you out and asks for your email and password again),…
The app won't open or load: Check your Internet connection
If the Munily app does not open or load, first check that your device has a stable Internet connection, whether via mobile data or a Wi-Fi network. In…
The Difference Between the "Munily" and "Munily Operativo" Apps: Which One Is Right for You?
Munily It has two separate apps, and it’s common to confuse them when downloading or logging in: - Munily Operativo: This is for the EXCLUSIVE use of…
The FastPass is for one-time use only: if you've lost it or it's already been used, ask the host to resend the invitation.
The Munily FastPass is a single-use access code for each entry. If you lost the invitation (for example, you changed your phone and no longer have the…
The icon for calling the security guard (virtual intercom) isn't showing up
If the resident does not see the icon to call the security guard/front desk (virtual intercom), the most common reason is that the homeowners associat…
The platform does not load or display information (unit or options)
If the platform has loading errors, appears to be intermittent, or does not display information that should be there (for example, your registered uni…
The QR code isn't updating, or the security guard can't scan it
If users report that the QR code isn't updating or that the security guard's app isn't reading it: 1) Ask them to restart the security guard's device.…
The response to my PQRS or case isn't showing up: the property management hasn't attached it yet
When you report a PQRS (Requests & Complaints) or a case and cannot see the response within the case details, it is usually because your community’s p…
The virtual intercom isn't working: Enable app permissions
If the virtual intercom feature isn't working properly in the "Munily" app, it's usually because the app doesn't have the necessary permissions enable…
To be added to a unit, the HOA administration must first register you
For security reasons, in order to be added to a unit, you must first be registered on the residential community’s platform. If the system won’t let yo…
To remove a person from a unit: this is handled by the HOA's Administración
Role: Resident / Homeowner / Administración (Administration). Just as linking a person to a unit is authorized by the homeowners association (HOA) (Ad…
Two reservations were recorded at the same time (a case of near-simultaneity)
If two reservations are recorded for exactly the same time slot in an amenity, this behavior corresponds to a borderline case already identified by Mu…
Updates regarding HOA services (gas, water, maintenance): These are handled by the HOA Management Department (Administración), not by Support
Munily’s Technical Support channel handles only issues related to the platform’s operation. Matters concerning association services (gas, water, maint…
Virtual intercom calls are not coming through
Role: Resident. For the virtual intercom to work properly, you must enable the permissions for the app Munily on your phone; otherwise, this feature m…
Visitantes Common Issues: Pass or Face ID Rejected at the Front Desk — How to Renew Access
If frequent visitor passes stop working (for example, Face ID is rejected at the front desk) and the resident is unable to reset them, the correct pro…
We've updated FastPass! 📱🚀
We’ve updated FastPass to improve your safety and that of your community! From now on, QR codes on FastPass will automatically regenerate every 60 sec…
What is "Qpass" and how can you use it in your community? 🏡❗
Welcome to the Munily Help Center! Here, we explain how QPass works—our system for automatically opening doors and gates using QR codes. How does it w…
What should I do if I'm not receiving calls from the virtual intercom?
If you are not receiving calls from the virtual intercom in the "Munily" app (for example, when someone calls the resident, the calls go directly to v…
When I update the app, I get logged out and don't receive the email to reset my password
When a resident says that the app logged them out during an update, they don't remember their password, and they DIDN'T receive the email to reset it:…
Why are gate notifications sent to all users in the unit?
Notifications generated by the front desk (packages, visitors, and deliveries) are associated with the UNIT, not with a specific resident. Therefore,…
Why isn't my app making any sound? 💙 #Android
Is my app not making any sound? Don't worry! Here's how to fix it in 3 easy steps: Step 1: Open the Settings app on your Android device. Step 2: Selec…
Why isn't my app making any sound? 💙 #iPhone
My app isn't making any sound? Don't worry! Here's how to fix it in 3 easy steps: Step 1: Open your phone's settings and select the Settings or Config…
For every role
3 guidesGlossary, policies, and resources that apply to anyone using Munily, whatever their role.
Job Openings: The support channel is for technical support only
Munily's support channel is intended solely to provide technical support and assistance related to the Munily platform. If you wish to apply for a job…
The support channel does not make phone calls
Munily's support channel is available via chat and does not offer phone support. If a user prefers not to type, they can send a voice message or descr…
What is "Munily"?
What is Munily? Discover all the benefits you can enjoy by using the Munily app, one by one: Security, trust, community, and much more.
Looking for something else?
Switch roles without going back to the home page: