Ticket validity periods expire earlier than specified

When an administrator reports that tickets expire before the specified time (for example, I set 360 hours / 15 days, and they still expire): Thank you for reporting this, and we apologize for the inconvenience. We are already aware of this issue, and the Product and Technology team at Munily is looking into it; we’ll let you know as soon as it’s resolved. There’s no need to escalate it again—it’s already being reviewed.